Frequently Asked Questions

Everything you need to know about bringing Puure into your home.

What materials are used in Puure products?

We prioritize sustainability and quality, using ethically sourced hardwoods, organic textiles, and non-toxic finishes to ensure every piece is safe for your family and the environment.

How long does shipping take for furniture items?

Standard shipping for smaller decor takes 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service.

What is your return policy?

We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, minus return shipping costs.

Do you offer assembly services?

Yes, many of our larger items include complimentary white-glove delivery, which features professional assembly and removal of all packaging materials.

How do I care for my Puure textiles?

Most of our linens and cottons are machine washable on a gentle cycle. We recommend using pH-neutral detergents and air drying to preserve the natural fibers.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can design your space now and pay over time.